Privacy Policy

1. Who We Are

E-NOVATION LLC (operating as WheeSmile) is a medical tourism coordination company connecting international patients with certified dental clinics in Istanbul, Turkey. References to "WheeSmile", "we", "us" or "our" in this policy refer to E-NOVATION LLC.

For any privacy-related enquiries, you may contact us at: support@wheesmile.com

2. What Information We Collect

When you submit a form on our website or contact us, we may collect the following personal information:

• First name
• Email address
• Phone number (including WhatsApp)
• Information you voluntarily share about your dental situation

We do not collect sensitive medical records unless you choose to share them directly with our team.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your assessment request
• Coordinate your treatment and travel arrangements
• Communicate with you via email or WhatsApp
• Provide you with relevant information about our services

We do not use your data for automated decision-making or profiling.

4. How We Share Your Information

Your information may be shared with:

• Our clinical partner in Istanbul — to prepare your treatment plan. Only the information necessary for medical coordination is shared, and it is anonymised where possible.
• Our coordination team — to manage your travel and accommodation arrangements.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. If you wish to have your data deleted, please contact us and we will action your request within 30 days.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@wheesmile.com

7. Cookies

Our website may use cookies and tracking technologies including Meta Pixel and Google Tag Manager for advertising and analytics purposes. By using our website, you consent to the use of these technologies. You may disable cookies through your browser settings at any time.

8. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website constitutes acceptance of any updates.